Degraded service: Kallidus Suite

» View Event Details | Created Mon, 22 Apr 2024 14:08:00 +0000

Resolved

Engineers have resolved issues relating to slowness or inability to access products in the Kallidus Suite. An RCA for this incident will be made available here in due course.

Apologies for the inconvenience caused

Update

Our engineers are continuing to diagnose the issue and are actively investigating. Please accept our apologies for the inconvenience this is causing today.

Update

Our engineers are aware of this issue and are actively investigating. The next update will be provided in 60 minutes, or sooner if the situation changes.

Learn Disruption

» View Event Details | Created Mon, 22 Apr 2024 09:42:00 +0000

Post-Mortem

RCA: Between 10:00 and 10:44 BST on 22/04/2024 Learn may have been unresponsive for some customers (indicated by a continuous spinning circle). This was caused by a change deployed at 09:50 to address an issue in the offline web app, which itself caused an issue with our identity and authentication service. On noticing this, we immediately took steps to rollback the change and restore service. We have taken an action to review and improve our pre- and post-deployment testing activities, including a review of our deployment environments. We are also temporarily suspending non-urgent deployments whilst this review takes place.

Resolved

Thank you for your patience whilst we worked on this. This issue has now been resolved and details of the cause will be shared on this page in due course.

Please accept our apologies for any inconvenience.

Investigating

We're currently investigating reports of disruption to service for learners. We'll keep this page updated with our progress.

Please accept our apologies for any inconvenience.