» Published on Mon, 22 Apr 2024 09:42:00 +0000

• Post-Mortem

  RCA: Between 10:00 and 10:44 BST on 22/04/2024 Learn may have been unresponsive for some customers (indicated by a continuous spinning circle). This was caused by a change deployed at 09:50 to address an issue in the offline web app, which itself caused an issue with our identity and authentication service. On noticing this, we immediately took steps to rollback the change and restore service. We have taken an action to review and improve our pre- and post-deployment testing activities, including a review of our deployment environments. We are also temporarily suspending non-urgent deployments whilst this review takes place.

  » Updated Tue, 23 Apr 2024 08:20:00 +0000

• Resolved

  Thank you for your patience whilst we worked on this. This issue has now been resolved and details of the cause will be shared on this page in due course.

  Please accept our apologies for any inconvenience.

  » Updated Mon, 22 Apr 2024 09:49:00 +0000

• Investigating

  We're currently investigating reports of disruption to service for learners. We'll keep this page updated with our progress.

  Please accept our apologies for any inconvenience.

  » Updated Mon, 22 Apr 2024 09:42:00 +0000