Kallidus Status

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Event History

April 2024

Degraded Service: Kallidus Learn

» View Event Details | Created Mon, 22 Apr 2024 17:05:00 +0000

Post-Mortem RCA: Between 17:05 BST and 17:15 BST on 22/04/24 users would have been unable to access Learn administration. This was caused by an update to the User Education Panel that contained characters the application did not support. Once identified, the message was changed so that access could be restored. Although the issue was resolved at 17:15 BST, any users that were affected may have been unable to access administration beyond that time due to caching of the bad message. Cached messages were all cleared by 18:45 BST. We have identified an improvement that will handle these bad characters more gracefully, and whilst we implement that we will be more careful with the messages we post.
Posted: Wed, 24 Apr 2024 14:27:00 +0000

Degraded Service: Kallidus Sapling (US)

» View Event Details | Created Wed, 24 Apr 2024 10:25:00 +0000

Post-Mortem RCA; Between the times of 19:15 on 23-04-2024 and 13:55 BST on 24-04-2024 customers may have intermittently experienced difficulties accessing some functionality within Kallidus HR. Preliminary root cause: Engineers identified an issue with Azure Load Balancers incorrectly routing traffic. Engineers removed the affected systems from the Azure Load Balancers and re-added them to clear the routing cache, restoring service. Please accept our apologies for any inconvenience this may have caused and thank you for your patience while we worked to resolve this issue.
Posted: Fri, 26 Apr 2024 13:03:00 +0000

Degraded service: Kallidus Suite

» View Event Details | Created Mon, 22 Apr 2024 14:08:00 +0000

Post-Mortem RCA: Between 11:40 and 16:00 BST on 22-04-2024, customers may have experienced slowness when accessing their Kallidus system. Following in-depth investigation , engineers discovered an increase time taken to process some routing requests which in some instances led to a further processing bottleneck. We have identified potential areas of improvement to these services and taken appropriate action. Since these changes were applied service has returned to normal. Ongoing monitoring suggests this solution has been successful and we continue to monitor closely. Please accept our apologies for any inconvenience caused by this disruption.
Posted: Thu, 25 Apr 2024 16:17:00 +0000

Learn Disruption

» View Event Details | Created Mon, 22 Apr 2024 09:42:00 +0000

Post-Mortem RCA: Between 10:00 and 10:44 BST on 22/04/2024 Learn may have been unresponsive for some customers (indicated by a continuous spinning circle). This was caused by a change deployed at 09:50 to address an issue in the offline web app, which itself caused an issue with our identity and authentication service. On noticing this, we immediately took steps to rollback the change and restore service. We have taken an action to review and improve our pre- and post-deployment testing activities, including a review of our deployment environments. We are also temporarily suspending non-urgent deployments whilst this review takes place.
Posted: Tue, 23 Apr 2024 08:20:00 +0000

Degraded service: Kallidus Suite

» View Event Details | Created Mon, 15 Apr 2024 14:29:00 +0000

Post-Mortem Between 10:34 and 16:04 GMT on 15-04-2024, users of Kallidus suite may have experienced intermittent slowness when accessing the system. Preliminary root cause: Kallidus engineers discovered an increase in response times for services providing identity for the Kallidus suite, this had a negative impact on overall response times. Kallidus engineers identified potential scaling improvements. Once implemented, services returned to normal. Kallidus apologises for any inconvenience caused by this disruption. Between 10:30 and 11:13 GMT on 16-04-2024, users of Kallidus suite may have experienced slowness when accessing the system. Preliminary root cause: Kallidus engineers discovered an increase in response times the Kallidus suite. Routing services were reloaded to return site speed to normal. Improvements to monitoring have been implemented to help our continued investigations into these issues. Kallidus apologises for any inconvenience caused by this disruption.
Posted: Mon, 22 Apr 2024 10:59:00 +0000

Degraded service: Kallidus Learn

» View Event Details | Created Thu, 04 Apr 2024 07:02:00 +0000

Post-Mortem RCA: From 08:00 BST to 08:10 BST on 4th April customers would have been unable to launch eLearning content. This was detected during our post-deployment testing but we were unable to rectify the issue before the end of the maintenance window. It was caused by a missing configuration item for some functionality that is to be released in the future, and normal operation was restored once the configuration item had been added. We will review this change to see we can improve this process, and how we can ensure testing and resolution can be completed within the maintenance window. We apologise to any customers that may have experienced the issue this morning.
Posted: Thu, 04 Apr 2024 09:50:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 25 Apr 2024 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 25 Apr 2024 06:00:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 18 Apr 2024 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 18 Apr 2024 06:00:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 11 Apr 2024 06:00:00 +0000

Investigating Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 11 Apr 2024 06:00:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 04 Apr 2024 09:03:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 04 Apr 2024 09:03:00 +0000

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