» Published on Thu, 19 Mar 2020 16:54:00 +0000

• Post-Mortem

  Between 14:00 and 17:00 GMT on Thursday 19th March 2020 some customers may have noticed degraded performance throughout the Recruit platform and when viewing candidate PDFs.

  The root cause of this incident was due to a sudden, unexpected and exceptional increase in demand of the platform.

  Engineers took steps to increase the available capacity of the system bring service levels to normal. We monitor load of the system closely and aim to increase capacity well before any degradation of service is noticed.

  » Updated Mon, 23 Mar 2020 12:44:00 +0000

• Resolved

  Normal service has now resumed for Kallidus Recruit. Please accept our apologies for any inconvenience this intermittent issue may have caused and thank you for your patience whilst we worked to resolve this.

  An RCA will be made available on this page in due course.

  » Updated Fri, 20 Mar 2020 08:10:00 +0000

• Investigating

  We are currently experiencing intermittent issues in generating and viewing candidate PDFs. Engineers are working to resolve the issue and we will post an update here when service returns to normal.

  » Updated Thu, 19 Mar 2020 16:54:00 +0000