» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Resolved
Resolved: Our engineers have now resolved the issues being experienced by a sub-set of Kallidus Sapling (US) customers. An RCA for this incident will be posted in due course.
Update
Engineers are continuing to investigate the cause of the problem. There is no further update to share at this time.
Update
Engineers are continuing to investigate the cause of the problem. There is no further update to share at this time.
» View Event Details | Created
Post-Mortem
RCA: Between 17:05 BST and 17:15 BST on 22/04/24 users would have been unable to access Learn administration. This was caused by an update to the User Education Panel that contained characters the application did not support. Once identified, the message was changed so that access could be restored. Although the issue was resolved at 17:15 BST, any users that were affected may have been unable to access administration beyond that time due to caching of the bad message. Cached messages were all cleared by 18:45 BST. We have identified an improvement that will handle these bad characters more gracefully, and whilst we implement that we will be more careful with the messages we post.
Resolved
Resolved: Access to Kallidus Learn administration functionality has been restored for affected customers.
Investigating
Access to Learn administration is currently restricted for a subset of Kallidus customers. We are working on restoring access as soon as possible.
Apologies for the inconvenience this is causing.
» View Event Details | Created
Resolved
Engineers have resolved issues relating to slowness or inability to access products in the Kallidus Suite. An RCA for this incident will be made available here in due course.
Apologies for the inconvenience caused
Update
Our engineers are continuing to diagnose the issue and are actively investigating. Please accept our apologies for the inconvenience this is causing today.
Update
Our engineers are aware of this issue and are actively investigating. The next update will be provided in 60 minutes, or sooner if the situation changes.
» View Event Details | Created
Post-Mortem
RCA: Between 10:00 and 10:44 BST on 22/04/2024 Learn may have been unresponsive for some customers (indicated by a continuous spinning circle). This was caused by a change deployed at 09:50 to address an issue in the offline web app, which itself caused an issue with our identity and authentication service. On noticing this, we immediately took steps to rollback the change and restore service. We have taken an action to review and improve our pre- and post-deployment testing activities, including a review of our deployment environments. We are also temporarily suspending non-urgent deployments whilst this review takes place.
Resolved
Thank you for your patience whilst we worked on this. This issue has now been resolved and details of the cause will be shared on this page in due course.
Please accept our apologies for any inconvenience.
Investigating
We're currently investigating reports of disruption to service for learners. We'll keep this page updated with our progress.
Please accept our apologies for any inconvenience.
»
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
»
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
»
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.