Sapling - Issue with Email Templates
Update
A fix was pushed out last night and should be now operational for all customers. If you are still experiencing any issues please reach out to us at https://kallidus.zendesk.com/hc/en-us/requests/new or at help@kallidus.com Thank you for your patience on this matter
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Update
We are continuing to investigate this email template token issue as a priority.
Here's the latest;
Some email templates are getting corrupted - specifically tokens are breaking and no longer working as tokens when emails are composed (e.g. Preferred name).
We believe that the problem is caused by our email editor component clashing with Chrome and saving templates in a broken state. However, we are looking into reports from some customers who have advised that they have not carried out any recent edits.
We have deployed a temporary patch for our North American Customers which disables saving from the email editor. This should mean no further issues are created whilst we resolve the underlying cause.
In conjunction with resolving the root cause, we will also be working to correct any templates affected in the interim.
We will continue to keep this page updated. Thank you for your continued patience whilst we work to resolve this and please accept our apologies for any disruption.
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Update
We have discovered that there is an issue that corrupts the templates with editing templates using some browsers including Chrome. We have temporarily disabled editing templates. We apologize for the inconvenience.
We will continue to keep this page updated with our latest findings and actions.
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