Degraded Service: Kallidus Learn

» View Event Details | Created Tue, 09 Dec 2025 16:43:00 +0000

Post-Mortem

On 09 December 2025, between 16:44 and 16:58 GMT, some Learn customers may have experienced errors when trying to access the product. Root Cause: Our team identified that one of our database servers stopped responding. As soon as this occurred, our monitoring systems alerted us, enabling our engineers to quickly investigate and restart the affected server. We resolved this promptly, and services returned to normal. We sincerely apologise for any inconvenience this may have caused and appreciate your patience while we worked to restore full functionality.

Posted: Thu, 11 Dec 2025 14:35:00 +0000

Resolved

Our engineers have now resolved the access issue for a subset of customers, and full access is now restored for all affected customers. An RCA for this incident will be made available here in due course. Thank you for your patience while we worked to resolve this matter.

Posted: Tue, 09 Dec 2025 16:56:00 +0000

Investigating

Our engineers are currently investigating an issue affecting users accessing some Learn sites. Resolving this is a top priority, and we will share updates here as soon as they become available. We sincerely apologise for the inconvenience caused and appreciate your patience.

Posted: Tue, 09 Dec 2025 16:43:00 +0000