Recent Events
Last 7 Days
Saturday, June 12th 2021
There are no reported events.
Friday, June 11th 2021
There are no reported events.
Thursday, June 10th 2021
Degraded Service - Kallidus Identity Provider
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| Created Thu, 10 Jun 2021 08:10:00 +0000
Resolved
Our engineers have now resolved the issues with the Kallidus identity provider.
We will issue an RCA for this incident in due course and thank you for your patience while we worked through the issue to it's conclusion.
Posted: Thu, 10 Jun 2021 12:43:00 +0000
Update
We are currently taking steps to deploy a fix to resolve these issues.
Thank you for your ongoing patience.
Posted: Thu, 10 Jun 2021 10:18:00 +0000
Investigating
We are currently working to resolve a number of issues relating to editing accounts and the creation of new accounts with our Kallidus Identity Provider (KIP). KIP is the area of your Kallidus system that allows for manual login, creation of new accounts and other aspects of authentication.
Please accept our apologies for any inconvenience and thank you for your patience whilst we work to resolve this.
Posted: Thu, 10 Jun 2021 08:10:00 +0000
Kallidus Suite Maintenance
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| Created Thu, 10 Jun 2021 06:00:00 +0000
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 10 Jun 2021 06:00:00 +0000
Wednesday, June 9th 2021
There are no reported events.
Tuesday, June 8th 2021
Degraded service on Kallidus Learn
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| Created Tue, 08 Jun 2021 15:14:00 +0000
Post-Mortem
Between 16:00 and 18.37 BST on 09-06-2021 customers may have experienced difficulties logging into Learn.
Our preliminary root cause has indicated that our MS Teams BETA caused a disruption to our authentication processes, impacting logins across the site. As soon as the MS Teams BETA was identified as the root cause we paused this.
Please accept our apologies for any inconvenience this may have caused and thank you for your patience while we worked to resolve this issue.
Posted: Thu, 10 Jun 2021 13:21:00 +0000
Resolved
Normal service has now resumed and we are continuing to monitor. Details of the cause will be shared in in due course.
Thank you for your patience while we worked to resolve this, please accept our apologies for the inconvenience caused.
Posted: Tue, 08 Jun 2021 17:41:00 +0000
Update
We are continuing to investigate these intermittent issues as a priority.
We will share further updates when we have additional information or progress to report.
If you have been affected by these issues, please accept our apologies for the inconvenience.
Posted: Tue, 08 Jun 2021 17:07:00 +0000
Monday, June 7th 2021
There are no reported events.
Sunday, June 6th 2021
There are no reported events.