Kallidus Status

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Sapling - Issue with Email Templates

Update

A fix was pushed out last night and should be now operational for all customers. If you are still experiencing any issues please reach out to us at https://kallidus.zendesk.com/hc/en-us/requests/new or at help@kallidus.com Thank you for your patience on this matter


Posted: Sat, 27 May 2023 15:10:00 +0000

Update

We are continuing to investigate this email template token issue as a priority.

Here's the latest;

Some email templates are getting corrupted - specifically tokens are breaking and no longer working as tokens when emails are composed (e.g. Preferred name).

We believe that the problem is caused by our email editor component clashing with Chrome and saving templates in a broken state. However, we are looking into reports from some customers who have advised that they have not carried out any recent edits.

We have deployed a temporary patch for our North American Customers which disables saving from the email editor. This should mean no further issues are created whilst we resolve the underlying cause.

In conjunction with resolving the root cause, we will also be working to correct any templates affected in the interim.

We will continue to keep this page updated. Thank you for your continued patience whilst we work to resolve this and please accept our apologies for any disruption.


Posted: Fri, 26 May 2023 08:51:00 +0000

Update

We have discovered that there is an issue that corrupts the templates with editing templates using some browsers including Chrome. We have temporarily disabled editing templates. We apologize for the inconvenience.

We will continue to keep this page updated with our latest findings and actions.


Posted: Thu, 25 May 2023 18:44:00 +0000

Overview

Kallidus Suite Email Services
Good Service
Sapling
Good Service
Learn
Good Service
Perform
Good Service
Recruit
Good Service
Talent
Good Service
360
Good Service
Engage in Learning (EiL)
Good Service
Kallidus Reporting (Business Objects)
Good Service

Recent Events

Last 7 Days

Sunday, May 28th 2023

There are no reported events.

Saturday, May 27th 2023

There are no reported events.

Friday, May 26th 2023

There are no reported events.

Thursday, May 25th 2023

Kallidus Maintenance

» View Event Details | Created Thu, 25 May 2023 06:00:00 +0000

Scheduled

Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.


Posted: Thu, 25 May 2023 06:00:00 +0000

Wednesday, May 24th 2023

Sapling - Issue with Email Templates

» View Event Details | Created Wed, 24 May 2023 17:01:00 +0000

Update

A fix was pushed out last night and should be now operational for all customers. If you are still experiencing any issues please reach out to us at https://kallidus.zendesk.com/hc/en-us/requests/new or at help@kallidus.com Thank you for your patience on this matter


Posted: Sat, 27 May 2023 15:10:00 +0000

Update

We are continuing to investigate this email template token issue as a priority.

Here's the latest;

Some email templates are getting corrupted - specifically tokens are breaking and no longer working as tokens when emails are composed (e.g. Preferred name).

We believe that the problem is caused by our email editor component clashing with Chrome and saving templates in a broken state. However, we are looking into reports from some customers who have advised that they have not carried out any recent edits.

We have deployed a temporary patch for our North American Customers which disables saving from the email editor. This should mean no further issues are created whilst we resolve the underlying cause.

In conjunction with resolving the root cause, we will also be working to correct any templates affected in the interim.

We will continue to keep this page updated. Thank you for your continued patience whilst we work to resolve this and please accept our apologies for any disruption.


Posted: Fri, 26 May 2023 08:51:00 +0000

Update

We have discovered that there is an issue that corrupts the templates with editing templates using some browsers including Chrome. We have temporarily disabled editing templates. We apologize for the inconvenience.

We will continue to keep this page updated with our latest findings and actions.


Posted: Thu, 25 May 2023 18:44:00 +0000

Tuesday, May 23rd 2023

There are no reported events.

Monday, May 22nd 2023

There are no reported events.

Upcoming Events

Next 30 Days

Thursday, June 1st 2023

Kallidus Maintenance

» Thu, 01 Jun 2023 06:00:00 +0000

Scheduled

Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.


Posted: Thu, 25 May 2023 06:00:00 +0000

Thursday, June 8th 2023

Kallidus Maintenance

» Thu, 08 Jun 2023 06:00:00 +0000

Scheduled

Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.


Posted: Thu, 08 Jun 2023 06:00:00 +0000