Kallidus Status

We share details of service availability and performance for Kallidus products

All Systems are Online

Overview

Kallidus Suite Email Services
Good Service
Sapling
Good Service
Learn
Good Service
Perform
Good Service
Recruit
Good Service
Talent
Good Service
360
Good Service
Off-The-Shelf Content
Good Service
Kallidus Reporting (Business Objects)
Good Service

Recent Events

Last 7 Days

Wednesday, February 28th 2024

There are no reported events.

Tuesday, February 27th 2024

There are no reported events.

Monday, February 26th 2024

Degraded service: Kallidus Sapling

» View Event Details | Created Mon, 26 Feb 2024 07:34:00 +0000

Post-Mortem

RCA:

Between 00:01 25-02-2024 and 08:57 GMT on 26-02-2024, users of Kallidus Sapling US will have experienced issues accessing the site.

Preliminary root cause: Kallidus engineers discovered that an underlying certificate serving requests to the sites had expired. A failed renewal of the certificate meant requests to services on the sapling product domain was unsuccessful, the issue was identified, and the renewal fixed. Once the required certificates were replaced, traffic resumed to normal.

Kallidus engineers have identified areas for monitoring improvements and process updates to ensure this automated and alerted on earlier to avoid future occurrences of this problem.

Kallidus apologises for any inconvenience caused by this disruption and thanks you for patience while we resolved the issue.


Posted: Mon, 26 Feb 2024 11:50:00 +0000

Resolved

Access to Sapling sites has now been restored. We appreciate your patience while our engineers worked to resolve the access issue. An RCA for this incident will be made available here within 48 hours.

Please accept our apologies once again for the inconvenience cause.


Posted: Mon, 26 Feb 2024 09:01:00 +0000

Update

Engineers are continuing to investigate the root cause. We apologise for any inconvenience this is causing.


Posted: Mon, 26 Feb 2024 08:48:00 +0000

Sunday, February 25th 2024

There are no reported events.

Saturday, February 24th 2024

There are no reported events.

Friday, February 23rd 2024

There are no reported events.

Thursday, February 22nd 2024

Kallidus Maintenance

» View Event Details | Created Thu, 22 Feb 2024 06:00:00 +0000

Scheduled

Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.


Posted: Thu, 22 Feb 2024 06:00:00 +0000

Upcoming Events

Next 30 Days

Thursday, February 29th 2024

Kallidus Maintenance

» Thu, 29 Feb 2024 06:00:00 +0000

Scheduled

Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.


Posted: Thu, 29 Feb 2024 06:00:00 +0000

Thursday, March 7th 2024

Kallidus Maintenance

» Thu, 07 Mar 2024 06:00:00 +0000

Scheduled

Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.


Posted: Thu, 07 Mar 2024 06:00:00 +0000

Thursday, March 14th 2024

Kallidus Maintenance

» Thu, 14 Mar 2024 14:51:00 +0000

Scheduled

Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.


Posted: Thu, 14 Mar 2024 14:51:00 +0000