» View Event Details | Created
Resolved
Good service has now resumed and we have seen good loading page times across our Kallidus Suite for the afternoon. Monitoring is still in place and an RCA for this incident will be made available here in due course.
Posted:
» View Event Details | Created
Post-Mortem
RCA: From 08:00 BST to 08:10 BST on 4th April customers would have been unable to launch eLearning content. This was detected during our post-deployment testing but we were unable to rectify the issue before the end of the maintenance window. It was caused by a missing configuration item for some functionality that is to be released in the future, and normal operation was restored once the configuration item had been added. We will review this change to see we can improve this process, and how we can ensure testing and resolution can be completed within the maintenance window. We apologise to any customers that may have experienced the issue this morning.
Posted:
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted:
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted:
» View Event Details | Created
Investigating
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted:
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: