Degraded Service: Off the Shelf (OTS) Content

» View Event Details | Created Wed, 02 Oct 2024 08:01:00 +0000

Post-Mortem RCA: Between 08:33 and 09:03 BST on 02-10-2024, users of Kallidus Learn Off-The-Shelf (OTS) content will have encountered errors loading courses. The issue occurred because of an expired SSL certificate on a backup load balancer that had become active. Upon discovering the issue, Kallidus engineers initiated a failover of the load balancer to resolve the issue. Whilst an improved change management process that will remove this risk will be implemented in the next quarter, engineers will work on a more immediate process to mitigate this risk. The issue was compounded by the omission of this particular SSL certificate from Kallidus's internal monitoring system. This omission has been addressed.
Posted: Wed, 02 Oct 2024 11:07:00 +0000