» Published on Thu, 03 Jul 2025 12:50:00 +0000

• Resolved

  Our engineers have now ensured that the issue with manually created users having an account in Learn is resolved. An RCA for this incident will follow shortly. Thank you for your patience while our team worked through this issue to resolution, and apologies once again for the inconvenience this caused.

  » Updated Fri, 04 Jul 2025 06:49:00 +0000

• Update

  Our engineers are continuing to work to investigate the delay of users being manually imported. We expect this to take the remainder of today to resolve fully. A further update will be posted when we know the delay has been resolved. Please accept our sincere apologies for any inconvenience this is causing today.

  » Updated Thu, 03 Jul 2025 14:54:00 +0000

• Update

  Our engineers are continuing to work to resolve the issue of manually created users appearing in Learn. Please accept our sincere apologies for any inconvenience this is causing today.

  » Updated Thu, 03 Jul 2025 13:51:00 +0000

• Investigating

  Our engineers are investigating an issue for customers who are importing users manually that aren't appearing in Learn. We are working to get this issue resolved and our apologies for any inconveniences this is causing.

  » Updated Thu, 03 Jul 2025 12:50:00 +0000