» Published on Mon, 14 Jul 2025 16:25:00 +0000

• Post-Mortem

  Between 14:30PM and 19:00 (BST) on 14-07-2025, Recruit systems were impacted by an issue where candidates were unable to apply for jobs..

  Root cause: The issue stemmed from a change made by one of our third-party providers, who supply location data (geocoding). They retired an older version of their service that our system was still using. Unfortunately, our application didn’t handle this change gracefully, which led to the disruption.

  We’ve updated the Recruit system to be more resilient. Now, if the location service fails—whether due to known or unexpected reasons—candidates will still be able to apply without interruption.

  We’re reviewing our integration with third-party services to ensure similar issues are caught earlier and handled more smoothly in the future.

  » Updated Fri, 25 Jul 2025 13:22:00 +0000

• Resolved

  Our engineers have now implemented steps to mitigate the issue with searching by location and the candidate's ability to submit applications. Apologies again for the inconvenience this caused this evening. We will be reaching out to our 3rd party to ensure future instances of this are limited.

  » Updated Mon, 14 Jul 2025 18:16:00 +0000

• Update

  Our engineers are currently looking to mitigate the issue with both submitting applications and searching by location, which has been caused by the unavailability of geolocation information from a 3rd party provider. We will update further when we have put mitigation in place to resolve this.

  » Updated Mon, 14 Jul 2025 17:19:00 +0000

• Investigating

  Our engineers are currently investigating an issue with our Kallidus Recruit product, which is resulting in candidates unable to submit applications for advertised roles. We are treating the issue with highest priority and will update this page as soon as we have further updates.

  Please accept our sincere apologies for the inconvenience this is causing.

  » Updated Mon, 14 Jul 2025 16:25:00 +0000