» Published on Mon, 15 Jul 2019 07:22:00 +0000

• Resolved

  Summary of impact: Between 11:17 (BST) on 14 July and 09:18 (BST) on 15 July 2019, reporting services for the Kallidus LMS, Learn and Perform products were unavailable.

  Preliminary root cause: Kallidus engineers have determined that this was caused by a critical issue with one of the system databases on the server providing customer reports databases. Engineers continue to investigate the trigger and will update this RCA once this has been established.

  Mitigation: Upon becoming aware of the issue, engineers recycled the database services on the affected server and normal service resumed.

  Next steps: Kallidus will review the alerting surrounding both failed reports and notifications sent to its on-call engineers when critical database issues occur.

  » Updated Tue, 16 Jul 2019 10:40:00 +0000

• Update

  Normal service is now resuming with Kallidus reporting. We are carrying out data validation checks and taking steps to mitigate. Thank you for your patience, and please accept our apologies for the inconvenience I am sure this caused.

  » Updated Mon, 15 Jul 2019 09:15:00 +0000

• Update

  We are continuing to investigate and work to resolve this issue affecting reporting on Classic LMS and Learn. Thank you for your ongoing patience and please accept our apologies for any inconvenience.

  » Updated Mon, 15 Jul 2019 08:30:00 +0000

• Investigating

  Engineers are currently investigating an issue accessing and running reports on Kallidus Learn and Kallidus Classic sites. As soon as we have a further update we will let you know. Please accept our apologies for any inconvenience this causes.

  » Updated Mon, 15 Jul 2019 07:22:00 +0000