» Published on Fri, 13 Jun 2025 15:14:00 +0000

• Post-Mortem

  Between 15:57 and 16:16 (BST) on 13-June-2025, UK customers will have experienced errors accessing their Kallidus services. Kallidus engineers identified a deployment that was responsible for a breaking change to a routing service. The change was reverted, and normal service resumed. The investigation revealed an opportunity to improve the Kallidus observability platform to more quickly alert on this scenario, and engineers will work to implement this improvement in the near future.

  Kallidus apologies for any inconvenience caused by this disruption

  » Updated Tue, 17 Jun 2025 07:26:00 +0000

• Resolved

  Our engineers have now resolved the '502 Bad Gateway' errors being seen by customers accessing Kallidus products in the UK. An RCA for this incident will be posted in this thread as soon as it's available. Apologies and thank you for your patience while the team worked to resolve this.

  » Updated Fri, 13 Jun 2025 15:25:00 +0000

• Investigating

  Our engineers are currently investigating an issue accessing products in the Kallidus Suite. Users may be experiencing a '502 Bad Gateway' error. We are working on this as priority to resolve and will post updates here as soon as they are received. Please accept our apologies for the inconvenience this is causing.

  » Updated Fri, 13 Jun 2025 15:14:00 +0000