» Published on Wed, 30 Jun 2021 12:56:00 +0000

• Post-Mortem

  Between 13:26-14:41 BST on 30-06-2021, an unexpected spike in connections to an internal caching component will have caused some requests to the Kallidus Learn and LMS products to fail. Kallidus engineers identified that a critical threshold had been exceeded and deployed additional resources to cope with this load. Kallidus are currently working on plans to replace the component responsible for generating the load, which will mitigate this issue. We apologise for any inconvenience caused by this disruption and thank you for your patience whilst this issue was dealt with.

  » Updated Wed, 07 Jul 2021 09:29:00 +0000

• Resolved

  This issue has now been resolved and normal service has resumed.

  We will share details of the cause on this page in due course.

  Please accept our apologies for any inconvenience caused.

  » Updated Wed, 30 Jun 2021 14:45:00 +0000

• Update

  We are continuing to investigate these reports of intermittent degraded service.

  Thank you for your patience whilst we look into this and please accept our apologies if you are impacted.

  » Updated Wed, 30 Jun 2021 13:51:00 +0000

• Investigating

  We are currently investigating reports of intermittent issues accessing Kallidus Learn.

  Thank you for your patience whilst we look into this and please accept our apologies if you are impacted/

  » Updated Wed, 30 Jun 2021 12:56:00 +0000