» Published on Tue, 01 Feb 2022 23:01:00 +0000

• Update

  Between 17:32 on 01-02-2022 and 07:37 on 03-02-2022, users accessing Kallidus products authenticating via a Single Sign-On SAML 2.0 provider would have experienced disrupted access to their services.

  Preliminary root cause: Engineers determined that an update to an automated process resulted in a empty values being committed to customer SAML configuration, causing users of customers using SAML SSO being unable to login. A resolution was in place by 02:45 GMT 02-02-2022, at which time the vast majority of affected customers would have been able to login successfully. There were isolated customers for whom additional steps were required and these were dealt with as and when errors were detected. Kallidus has taken measures to improve its automation, monitoring and management processes to prevent any future reoccurrence. Kallidus apologises for any inconvenience caused by this disruption and thanks you for patience while we resolved the issue.

  » Updated Mon, 07 Feb 2022 15:18:00 +0000

• Update

  Our engineers have now resolved known issues with Single Sign On (SSO) access issues to sites.

  Thank you for your patience whilst we worked the issue through to resolution. A full RCA for the incident will be posted here in due course.

  If you believe you are still experiencing SSO access issues, please raise a new ticket through to our support team via the usual routes using our Zendesk support portal.

  » Updated Wed, 02 Feb 2022 15:34:00 +0000

• Update

  Work is continuing to progress with the SSO issue being experienced this morning and our engineers are working on resolving the issue as quickly as possible,

  We appreciate your patience and understanding while we work to resolve this issue.

  » Updated Wed, 02 Feb 2022 12:47:00 +0000

• Update

  Engineers are continuing efforts to restore access to a subset of customers using SSO to access their sites. Please accept our apologies for the continuing issues. We hope to have access restored shortly.

  Please be assured this has our utmost critical attention to resolve as soon as possible.

  » Updated Wed, 02 Feb 2022 11:15:00 +0000

• Update

  Engineers are continuing efforts to restore access to a subset of customers using SSO to access their sites.

  Please accept our apologies for the continuing issues. We hope to have access restored shortly.

  » Updated Wed, 02 Feb 2022 10:01:00 +0000

• Update

  A subset of customers using SSO for sign-in to Kallidus are still experiencing issues accessing sites this morning.

  Our engineers are continuing to investigate the cause and we will post further updates here as we receive them.

  » Updated Wed, 02 Feb 2022 08:50:00 +0000

• Investigating

  We are currently working to resolve an issue with accessing Kallidus sites via single sign-on (SSO).

  Please accept our apologies for any inconvenience this may cause.

  We will update this page with further updates as we have them.

  » Updated Tue, 01 Feb 2022 23:01:00 +0000