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Degraded Service: Business Objects reporting

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» Published on Wed, 29 Jan 2025 09:28:00 +0000

  • Post-Mortem

    Following the completion of the scheduled Business Objects upgrade on 28th January 2025, a small subset of customers who do not use the .kallidus-suite.com URL domain to access Kallidus products were unable to access Business Objects reports from their Learn instance.

    This was caused by mis-configured SSL certificates within our hosting platform for those specific domains, resulting in reports being unavailable for this small subset of customers.

    Once the cause was identified, the certificates were applied and the system restarted, which restored access for those customers at 12:17 GMT on 29th January 2025. We have improved our internal processes to mitigate any future occurrence.

    Thank you for your patience whilst this was resolved and please accept our apologies for the inconvenience.

    » Updated Fri, 31 Jan 2025 11:28:00 +0000

  • Resolved

    Our engineers have now resolved the incident and all reports should be able to be opened now for our Business Objects customers. If you still experience an error when opening a report, please try again after clearing the browser cache/cookies, or try in a fresh browser launched. An RCA for this incident will be made available here in due course.

    Please accept our apologies again for any inconvenience caused this morning.

    » Updated Wed, 29 Jan 2025 11:59:00 +0000

  • Update

    Our engineers are continuing to action work to roll out the fix expected to resolve this to any affected customers.

    Apologies for the inconvenience this is causing this morning.

    » Updated Wed, 29 Jan 2025 11:38:00 +0000

  • Update

    The team have identified the issue and is working on rolling out a fix to all affected sites.

    Apologies for any inconvenience this issue causing this morning. A further update will be posted once the fix has been deployed to all affected customers.

    » Updated Wed, 29 Jan 2025 10:28:00 +0000

  • Investigating

    We are aware of a small subset of customers who are having problems running Business Objects reports this morning. Our engineers are investigating and further updates will be posted here as we receive them.

    Apologies for the inconvenience this is causing this morning.

    » Updated Wed, 29 Jan 2025 09:28:00 +0000