» Published on Tue, 10 Apr 2018 00:00:00 +0000

• Resolved

  Summary of impact: Between 15:16 and 17:22 UTC on 10-04-2018, all customers may have experienced difficulties in using some aspects of the Kallidus Perform application. Preliminary root cause: Engineers determined that there was an issue with the EventStore subscription, impacting Kallidus Perform outstanding review statistics. Mitigation: Engineers received numerous notifications from monitoring, and immediately remediated the issue by taking steps to reinitiate the process controlling the export data. Next steps: Engineers will continue to monitor and investigate to establish the detailed root cause, and the full root cause analysis post-mortem will be posted on this status page once completed.

  » Updated Tue, 10 Apr 2018 17:22:00 +0000

• Update

  Starting at 15:16 UTC on 10-04-2018 all Kallidus Perform customers may experience difficulties in using some aspects of Kallidus Suite applications. Impacted services include Perform. Engineers are aware of this issue and are actively investigating and working to resolve. The next update will be provided in 60 minutes, or as events warrant.

  » Updated Tue, 10 Apr 2018 17:12:00 +0000

• Update

  Starting at 15:16 UTC on 10-04-2018 all Kallidus Perform customers may experience difficulties in using some aspects of Kallidus Suite applications. Impacted services include Perform. Engineers are aware of this issue and are actively investigating and working to resolve. The next update will be provided in 60 minutes, or as events warrant.

  » Updated Tue, 10 Apr 2018 16:20:00 +0000

• Investigating

  Engineers are investigating an alert on Kallidus Suite. This may affect Kallidus Perform outstanding review statistics and review status within exports. Additional information will be provided shortly

  » Updated Tue, 10 Apr 2018 14:31:00 +0000