» Published on Wed, 05 Feb 2020 16:09:00 +0000

• Update

  Our engineers have now completed their work to implement a solution and the Perform product is back to regular operation, including Feedback tab functionality. Thank you for you patience while we completed the planned work over this weekend.

  » Updated Sun, 09 Feb 2020 12:11:00 +0000

• Update

  Our engineers have identified a solution to the degradation in service on our Perform product and loss of the functionality on the Feedback tab. A resolution to this is now ongoing.

  We are implementing a permanent fix over this weekend with a target resolution by Monday morning.

  If we have resolved the issue sooner than planned or if there are any additional updates, we will post further information on our status page.

  » Updated Fri, 07 Feb 2020 13:05:00 +0000

• Update

  The team are actively working on performance improvements to allow us to re-enable the Perform Feedback functionality. Thank you for your continued patience whilst we resolve this issue and please accept our apologies for any inconvenience caused.

  » Updated Fri, 07 Feb 2020 09:54:00 +0000

• Update

  Post-Mortem

  Between 15:40 and 17:40 GMT on 05-02-2020 customers may have experienced slow performance whilst using their Kallidus Perform system.

  Preliminary root cause: This issue was caused by slow running queries on the platform. Subsequent analysis has identified that the feedback feature of Perform experienced unusually heavy usage highlighting an inefficiency. To mitigate performance the feedback feature has been disabled and an immediate improvement in response times were seen.

  We are working on optimising the feedback feature as a matter of urgency so that it can be safely re-enabled.

  Thank you for your patience whilst we resolve this issue and please accept our apologies for any inconvenience caused.

  » Updated Thu, 06 Feb 2020 16:19:00 +0000

• Update

  In order to work to resolve these issues, we will be temporarily leaving the "Feedback" section turned off on all Perform systems.

  Please accept our apologies for any inconvenience this may cause and thank you for your ongoing patience.

  We will update you in due course.

  » Updated Thu, 06 Feb 2020 15:31:00 +0000

• Update

  In order to work to resolve these issues, we have temporarily turned off the "Feedback" section on all Perform systems.

  Please accept our apologies for any inconvenience this may cause and thank you for your ongoing patience.

  We will update you in due course.

  » Updated Thu, 06 Feb 2020 14:45:00 +0000

• Resolved

  We have taken steps to resolve this issue and are now seeing normal service.

  We are continuing to monitor and details of the root cause will be shared in due course.

  Thank you for your patience whilst we worked to resolve this issue.

  » Updated Thu, 06 Feb 2020 08:50:00 +0000

• Update

  We are in the process of carrying out action to remedy the situation and are continuing to monitor.

  Thank you for your patience while we work on this, we will update this page in due course with our progress.

  » Updated Wed, 05 Feb 2020 16:51:00 +0000

• Investigating

  We are actively working to resolve sub-optimal performance on the Kallidus Perform systems. They are available but running more slowly than we would expect.

  Thank you for your patience whilst we worked to resolve this issue.

  » Updated Wed, 05 Feb 2020 16:09:00 +0000