» Published on Tue, 17 Dec 2019 12:14:00 +0000

• Post-Mortem

  Between 12:00 and 14:30 GMT on 17/12/2019 customers may have experienced difficulties accessing Kallidus Perform.

  Preliminary root cause:

  A routine configuration update accidentally introduced a regression. As a consequence of this, the service was disrupted whilst the back-end database systems were restarted. Kallidus engineers will review the configuration management process to introduce additional checks to prevent a similar configuration regression in the future.

  Please accept our apologies for any inconvenience or disruption this may have caused. If you have any further questions, please feel free to get in touch with the Customer Support team at https://kallidus.zendesk.com

  » Updated Tue, 17 Dec 2019 15:56:00 +0000

• Update

  Perform is now back up and running, thank you for your patience whilst we worked to resolve this issue. We are continuing to monitor.

  Please accept our apologies for any inconvenience this may have caused.

  Details of the cause will be posted on our status page in due course.

  » Updated Tue, 17 Dec 2019 15:09:00 +0000

• Update

  We are currently working to resolve some residual issues from this incident. Thank you for your patience. We will update you as soon as possible.

  » Updated Tue, 17 Dec 2019 13:12:00 +0000

• Resolved

  Perform is now back up and running, thank you for your patience whilst we worked to resolve this issue. Please accept our apologies for any inconvenience this may have caused. 

  Details of the cause will be posted on our status page in due course. 

  » Updated Tue, 17 Dec 2019 12:41:00 +0000

• Investigating

  We are currently working to resolve an issue with Kallidus Perform, which may mean some customers are unable to access the site.

  Thank you for your patience.

  » Updated Tue, 17 Dec 2019 12:14:00 +0000