» Published on Thu, 27 Mar 2025 11:56:00 +0000

• Post-Mortem

  RCA: The root cause of the downtime was a data integrity issue that impacted the UK Sapling Solution. Upon identification of the issue, we immediately instigated a point-in-time restoration of the data. The integrity of the restoration was then confirmed before the service was restored to all UK customers.

  A preliminary investigation into the issue has identified a script which was inadvertently triggered on a production system. Kallidus' internal processes have already been updated to prevent this scenario from reoccurring, and engineers will continue to work to improve the robustness of this and related processes. We apologise for any inconvenience caused by this disruption and thank you for your patience while the issue was resolved.

  » Updated Fri, 28 Mar 2025 14:32:00 +0000

• Resolved

  Our engineers have now identified the issue and access has been restored to Kallidus Sapling for our UK customers. An RCA for this incident will be made available on this page within 48 hours. Once again, please accept our apologies for the inconvenience caused today.

  » Updated Thu, 27 Mar 2025 13:52:00 +0000

• Update

  Engineers are continuing to investigate the cause of access issues for our Sapling UK customers. Please accept our apologies for any inconvenience caused.

  » Updated Thu, 27 Mar 2025 12:27:00 +0000

• Investigating

  Engineers are investigating issues accessing Kallidus Sapling sites in the UK for a subset of customers. We will provide further updates as investigations continue. Please accept our apologies for any inconvenience caused.

  » Updated Thu, 27 Mar 2025 11:56:00 +0000