» Published on Wed, 10 Jun 2020 08:34:00 +0000

• Post-Mortem

  Between 00:55 and 10:22 BST 05-06-2020 customers may have experienced issues logging into Kallidus Perform or Learn.

  The issues occurred periodically during this time and each disruption would have lasted a few minutes. Our preliminary root cause has indicated that there was a service issue impacting all login nodes which control the access to Kallidus systems. Under usual circumstances a node would self-repair and fail over to another whilst it was repairing, however in this case the issue impacted all nodes.

  Our engineers continued to monitor and investigate and have applied a permanent resolution.

  Please accept our apologies for any inconvenience this may have caused and thank you for your patience while we worked to resolve this issue.

  » Updated Fri, 12 Jun 2020 16:11:00 +0000

• Resolved

  Normal service is now resuming across the Kallidus suite.

  Thank you for your patience whilst we worked to resolve these intermittent issues and please accept our apologies for any inconvenience.

  Details of our root cause analysis will be posted here in due course.

  » Updated Wed, 10 Jun 2020 10:25:00 +0000

• Update

  We are continuing to actively work on these intermittent issues as a priority.

  We share an update in 60 minutes or if the status of these issues changes. Thank you for your patience and please accept our apologies for any disruption this may be causing.

  » Updated Wed, 10 Jun 2020 09:25:00 +0000

• Investigating

  We are currently investigating reports of intermittent issues accessing systems across the Kallidus suite. Please accept our apologies if you have experienced any difficulty accessing your system, and thank you for your patience whilst we work on this.

  » Updated Wed, 10 Jun 2020 08:34:00 +0000