» Published on Tue, 12 Mar 2024 10:36:00 +0000

• Post-Mortem

  RCA: At approximately 10:05 on 12th March, some areas of Kallidus Perform became unavailable due to an update to an underlying service that supports the development activities feature. Following observations from our internal monitoring and diagnostics, this change was rolled back at 10:40. During this period customers using development activities or review forms would have experienced degraded service. Once service was fully restored, affected customers had full use of Perform again. Subsequent investigations determined that a key piece of configuration had not been updated, leading to communication errors between the service and it's persistence store. Process documentation has been updated and processes put in place to ensure configuration is synchronized and confirmed. We apologise for the inconvenience caused.

  » Updated Wed, 13 Mar 2024 10:02:00 +0000

• Resolved

  Our engineers have now resolved the access issue for some elements of Kallidus Perform and full access should be restored now to all areas of the product. An RCA for this incident will be posted here in due course.

  Please accept our apologies for the inconvenience caused.

  » Updated Tue, 12 Mar 2024 11:24:00 +0000

• Investigating

  We are currently investigating elements of the Perform product being inaccessible at the moment.

  Our engineers are investigating and we will post updates here as soon as we have identified the cause.

  » Updated Tue, 12 Mar 2024 10:36:00 +0000