» Published on Thu, 24 Jul 2025 09:59:00 +0000

• Post-Mortem

  Between 07:30 and 16:55 (BST) on 24-07-2025, a minority of customers may have encountered an error when accessing the Administration area of Kallidus Learn. Root cause: Kallidus engineers identified that a network change had caused a small number of systems to reach a limit on outgoing network connections to a dependent service critical to Learn's Administration functionality.

  A further change to remove this limit was made and normal service resumed.

  Engineers will be making enhancements to their deployment processes, to better identify potential limitations prior to deployment, and to their observability platform, to ensure that such an issue would immediately be identified.

  We apologise for any inconvenience caused by this disruption and thank you for your patience while the issue was resolved.

  » Updated Fri, 25 Jul 2025 11:33:00 +0000

• Resolved

  Our engineers have now resolved the administration access issue for a subset of customers, and full admin access is now restored for all affected customers. An RCA for this incident will be made available here in due course. Thank you for your patience while we worked to resolve this matter.

  » Updated Thu, 24 Jul 2025 16:27:00 +0000

• Update

  Our engineers are still working to resolve the issue that is affecting users' access to the admin side of some Learn sites for a subset of customers. Resolving this remains our highest priority, and we will share updates here as soon as they become available. We sincerely apologise for the inconvenience caused and appreciate your patience.

  » Updated Thu, 24 Jul 2025 16:26:00 +0000

• Update

  We are still working to resolve the issue that is affecting users access to the admin side of some Learn sites. Resolving this is a top priority, and we will share updates here as soon as they become available. We sincerely apologise for the inconvenience caused and appreciate your patience.

  » Updated Thu, 24 Jul 2025 15:21:00 +0000

• Update

  We are still working to resolve the issue that is affecting users access to the admin side of some Learn sites. Resolving this is a top priority, and we will share updates here as soon as they become available. We sincerely apologise for the inconvenience caused and appreciate your patience.

  » Updated Thu, 24 Jul 2025 12:05:00 +0000

• Update

  We are still working to resolve the issue that is affecting users access to the admin side of some Learn sites. Resolving this is a top priority, and we will share updates here as soon as they become available. We sincerely apologise for the inconvenience caused and appreciate your patience.

  » Updated Thu, 24 Jul 2025 11:08:00 +0000

• Investigating

  Our engineers are currently investigating an issue affecting users access to the admin side of some Learn sites. Resolving this is a top priority, and we will share updates here as soon as they become available. We sincerely apologise for the inconvenience caused and appreciate your patience.

  » Updated Thu, 24 Jul 2025 09:59:00 +0000