» Published on Thu, 10 Jun 2021 08:10:00 +0000

• Post-Mortem

  Between 08:00 and 13:40 BST on 10-06-2021 customers may have experienced difficulties creating new user accounts or editing existing accounts in Kallidus Identity Provider (KIP).

  Our root cause has indicated that a deployment of the KIP application introduced an error. After attempting to resolve the issue, our engineers decided to rollback the deployment to restore previous functionality.

  Please accept our apologies for any inconvenience this may have caused and thank you for your patience while we worked to resolve this issue.

  » Updated Tue, 27 Jul 2021 10:23:00 +0000

• Resolved

  Our engineers have now resolved the issues with the Kallidus identity provider.

  We will issue an RCA for this incident in due course and thank you for your patience while we worked through the issue to it's conclusion.

  » Updated Thu, 10 Jun 2021 12:43:00 +0000

• Update

  We are currently taking steps to deploy a fix to resolve these issues.

  Thank you for your ongoing patience.

  » Updated Thu, 10 Jun 2021 10:18:00 +0000

• Investigating

  We are currently working to resolve a number of issues relating to editing accounts and the creation of new accounts with our Kallidus Identity Provider (KIP). KIP is the area of your Kallidus system that allows for manual login, creation of new accounts and other aspects of authentication.

  Please accept our apologies for any inconvenience and thank you for your patience whilst we work to resolve this.

  » Updated Thu, 10 Jun 2021 08:10:00 +0000