» Published on Tue, 09 Dec 2025 16:43:00 +0000

• Post-Mortem

  On 09 December 2025, between 16:44 and 16:58 GMT, some Learn customers may have experienced errors when trying to access the product. Root Cause: Our team identified that one of our database servers stopped responding. As soon as this occurred, our monitoring systems alerted us, enabling our engineers to quickly investigate and restart the affected server. We resolved this promptly, and services returned to normal. We sincerely apologise for any inconvenience this may have caused and appreciate your patience while we worked to restore full functionality.

  » Updated Thu, 11 Dec 2025 14:35:00 +0000

• Resolved

  Our engineers have now resolved the access issue for a subset of customers, and full access is now restored for all affected customers. An RCA for this incident will be made available here in due course. Thank you for your patience while we worked to resolve this matter.

  » Updated Tue, 09 Dec 2025 16:56:00 +0000

• Investigating

  Our engineers are currently investigating an issue affecting users accessing some Learn sites. Resolving this is a top priority, and we will share updates here as soon as they become available. We sincerely apologise for the inconvenience caused and appreciate your patience.

  » Updated Tue, 09 Dec 2025 16:43:00 +0000