» Published on Mon, 06 Jul 2020 10:12:00 +0000

• Post-Mortem

  Between 13:24 and 13:46 on 03-07-2020 and between 11:04 and 16:23 BST on 06-07-2020 customers may have experienced difficulties logging in to Kallidus Suite applications.

  Preliminary root cause: Engineers identified an issue with a recent code change intended to prevent a previously identified issue accessing Azure resources. The code change followed the guidance provided by Microsoft to mitigate the Azure issue, but prevented connections from closing under certain conditions. The change has been rolled back.

  Our engineers continue to monitor all systems and continue to investigate the cause and permanent resolution. Please accept our apologies for any inconvenience this may have caused and thank you for your patience while we worked to resolve this issue.

  » Updated Tue, 14 Jul 2020 13:22:00 +0000

• Resolved

  Normal service has resumed.

  We are continuing to work with our platform service partner to mitigate this intermittent and reoccurring disruption to service, as our priority.

  Details of root cause will be shared on this page as soon as we have them.

  Please accept our apologies for the inconvenience these issues may have caused you, your team and your users.

  » Updated Tue, 07 Jul 2020 07:39:00 +0000

• Update

  We are continuing to work with our platform service partner to resolve this intermittent and reoccurring disruption to service, as our priority.

  As soon as we have a further update we will be sure to update here.

  Please accept our apologies for the inconvenience these issues may have caused you, your team and your users.

  » Updated Mon, 06 Jul 2020 15:55:00 +0000

• Update

  Thank you for your patience whilst we work on this and please accept our apologies for the inconvenience caused.

  We are working with our platform service partner to resolve this intermittent and reoccuring disruption to service as a priority.

  » Updated Mon, 06 Jul 2020 15:09:00 +0000

• Resolved

  The issue with intermittent access and intermittent errors has now been resolved.

  We are continuing to work with our platform partner to determine root cause and will share details of an RCA in due course.

  Thank you for your patience today and please accept our apologies for the inconvenience this will have caused.

  » Updated Mon, 06 Jul 2020 14:14:00 +0000

• Update

  Thank you for your patience whilst we work on this and please accept our apologies for the inconvenience caused.

  We are working with our platform service partner to resolve this intermittent disruption to service as a priority.

  » Updated Mon, 06 Jul 2020 13:33:00 +0000

• Update

  We are continuing to work to resolve this intermittent disruption to service as a priority.

  Thank you for your patience and please accept our apologies for the inconvenience caused.

  » Updated Mon, 06 Jul 2020 12:27:00 +0000

• Update

  We are continuing to work to resolve this service interruption as a priority.

  Thank you for your patience and please accept our apologies for the inconvenience caused.

  » Updated Mon, 06 Jul 2020 10:52:00 +0000

• Investigating

  We are currently investigating reports of issues accessing Kallidus Learn, Classic and Perform sites. Thank you for our patience whilst we look into this.

  » Updated Mon, 06 Jul 2020 10:12:00 +0000