» Published on Fri, 25 Oct 2024 07:58:00 +0000

• Post-Mortem

  Between 22:38 on 24-10-2024 and 09:40 (BST) on 25-10-2024 (BST), Sapling customers in the UK will have experienced issues accessing their system.

  Preliminary root cause: Following some essential maintenance an error was identified, which as a result, meant that a critical file could not be loaded by the Sapling application. This issue only came to light on the following morning (25-10-2024) following a number of customers reporting an issue. In order to resolve this access issue we undertook a deployment of the affected service.

  We are working to mitigate issues of this nature and making adjustments to our monitoring and alerting.

  Please accept our apologies for any disruption caused and thank you for your patience whilst we resolved the issue.

  » Updated Tue, 29 Oct 2024 13:07:00 +0000

• Resolved

  Thank you for your patience while we investigated this. Access for those small number of sites is now resolved, and please accept our apologies for any disruption this caused for you. Details of the root cause will be shared on this page in due course.

  » Updated Fri, 25 Oct 2024 08:58:00 +0000

• Investigating

  We are investigating reports that some Sapling customers are experiencing issues accessing their site. We will keep this page updated with our investigation progress. Please accept our apologies for any inconvenience being caused by this issue and thank you for your patience whilst we look into this.

  » Updated Fri, 25 Oct 2024 07:58:00 +0000