Kallidus Status

We share details of service availability and performance for Kallidus products

The service may be slow or degraded.

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Service Outage for Reports

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» Published on Thu, 27 Sep 2018 06:00:00 +0000

  • Resolved

    Between 08:00 and 15:46 BST on 27-09-2018 customers experienced difficulties Accessing Kallidus reporting. Preliminary root cause: Engineers determined that application services were unable to service requests due to a system failure from recent patches, impacting all reporting services. Engineers restored systems from backups and successfully applied patches to restore full service.

    » Updated Thu, 04 Oct 2018 15:38:00 +0000

  • Resolved

    The issue with reporting is resolved.

    Information on the root cause will be published shortly

    » Updated Thu, 27 Sep 2018 14:46:00 +0000

  • Investigating

    Following the overrun of the maintenance window from this morning, reporting continues to be unavailable across the suite. The engineering team have been able to narrow the problem down to a specific area and are continuing to work to resolve the issue. Further updates will be posted as more information is available.

    » Updated Thu, 27 Sep 2018 06:00:00 +0000