» Published on Mon, 30 Apr 2018 00:00:00 +0000

• Post-Mortem

  Summary of impact: Between 08:58 and 09:15 BST on 30-04-2018, a subset of customers may have experienced difficulties connecting to Kallidus Suite applications. Impacted services was Recruit admin users on EU6.

  Root cause and mitigation: Engineers determined that Internet Information Services was failing to respond, impacting the back office admin application. Engineers received numerous notifications from monitoring, and immediately remediated the issue by restarting the back office application.

  Next steps: We sincerely apologize for the impact to affected customers. We are continuously taking steps to improve the Kallidus Suite Platform and our processes to help ensure such incidents do not occur in the future. In this case, this includes (but is not limited to): Additional monitoring to quickly highlight any reoccurrence of the issue. Enhanced logging to assist with determining root cause / steps to re-create.

  » Updated Fri, 04 May 2018 13:15:00 +0000

• Resolved

  Summary of impact: Between 08:58 and 09:15 BST on 30-04-2018, A subset of customers may have experienced difficulties connecting to Kallidus Suite applications. Impacted services was Recruit admin users on EU6.

  Preliminary root cause: Engineers determined that Internet Information Services was failing to respond, impacting the back office admin application.

  Mitigation: Engineers received numerous notifications from monitoring, and immediately remediated the issue by restarting the back office application.

  Next steps: Engineers will continue to monitor and investigate to establish the detailed root cause, and the full root cause analysis post-mortem will be posted on this status page once completed.

  » Updated Mon, 30 Apr 2018 08:22:00 +0000

• Investigating

  Engineers are investigating an alert on Kallidus Suite. This may affect customers using Kallidus Recruit. Additional information will be provided shortly.

  » Updated Mon, 30 Apr 2018 08:14:55 +0000