» Published on Tue, 04 Jan 2022 14:03:00 +0000

• Post-Mortem

  Between 13:54 and 14:04 GMT on 04-01-2022, users will have experienced an error when accessing the Kallidus Perform application.

  The problem occurred at the time of a failover between cluster nodes on a backend database and necessitated a restart of impacted Perform components. Additionally, the performance reviews functionality was unavailable until 15:14.

  Kallidus engineers are currently working with one of our service hosting partners to identify the cause of the disruption and will update this notification once the investigation is complete.

  We apologise for any inconvenience caused by this disruption and thank you for your patience whilst this issue was dealt with.

  » Updated Wed, 05 Jan 2022 15:41:00 +0000

• Resolved

  This issue has now been resolved and normal service has resumed. Thank you for your patience whilst we worked on this and please accept our apologies for any inconvenience this may have caused.

  Details of the root cause will be shared on this page in due course.

  » Updated Tue, 04 Jan 2022 15:52:00 +0000

• Investigating

  We are currently investigating reports of degraded service on Kallidus Perform. We will update this page as soon as we have any further information.

  Please accept our apologies for any inconvenience this may cause.

  » Updated Tue, 04 Jan 2022 15:03:00 +0000

• Resolved

  This issue has now been resolved and normal service has resumed.

  Thank you for your patience whilst we worked on this and please accept our apologies for any inconvenience this may have caused.

  Details of the root cause will be shared on this page in due course.

  » Updated Tue, 04 Jan 2022 14:24:00 +0000

• Investigating

  We are currently investigating reports of degraded service on Kallidus Perform. We will update this page as soon as we have any further information.

  Please accept our apologies for any inconvenience this may cause.

  » Updated Tue, 04 Jan 2022 14:03:00 +0000