» Published on Mon, 02 Nov 2020 12:24:00 +0000

• Resolved

  A memory issue caused a service crash that rendered the backend storage system unavailable until the service recovered. The issue occurred at 05:40, 12:00 and 13:00 and would have resulted in outages lasting between 50 and 80 minutes.

  During the next maintenance window, Kallidus engineers will implement a change to address the cause of the memory issue. They continue to pursue improvements to the resilience of the backend storage system and are engaging with 3rd party expertise to investigate additional enhancements.

  » Updated Tue, 03 Nov 2020 13:50:00 +0000

• Resolved

  Perform is now back up and running as expected, thank you for your patience whilst we worked to resolve this issue. Please accept our apologies for any inconvenience this may have caused. 

  Details of the cause will be posted on our status page in due course. 

  » Updated Mon, 02 Nov 2020 14:20:00 +0000

• Update

  Thank you for your ongoing patience whilst we work to resolve this issue. This is our highest priority and we are doing all we can to resume service as quickly as possible.

  Please accept our apologies for the inconvenience this may be causing.

  » Updated Mon, 02 Nov 2020 14:14:00 +0000

• Update

  We are continuing to work on this service disruption as a priority.

  Please accept our apologies for any inconvenience this may be causing.

  » Updated Mon, 02 Nov 2020 13:19:00 +0000

• Investigating

  We are currently investigating and working to resolve a disruption to service on Kallidus Perform.

  Thank you for your patience whilst we look into this.

  » Updated Mon, 02 Nov 2020 12:24:00 +0000