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Degraded Service on Kallidus Perform

» Published on Thu, 22 Mar 2018 00:00:00 +0000

  • Resolved

    Between 16:15 and 19:00 UTC on 22-03-2018, all customers may have experienced difficulties in using some aspects of Kallidus Suite applications. Impacted services include Perform. Preliminary root cause: Engineers determined that there was an issue with the EventStore subscription, impacting Kallidus Perform export data and outstanding review statistics. Mitigation: Engineers received numerous notifications from monitoring, and immediately remediated the issue by taking steps to reinitiate the process controlling the export data. Next steps: Engineers will continue to monitor and investigate to establish the detailed root cause, and the full root cause analysis post-mortem will be posted on this status page once completed.

    » Updated Fri, 23 Mar 2018 08:41:00 +0000
  • Investigating

    Engineers are investigating an alert on Kallidus Suite. This may affect Kallidus Perform export data and outstanding review statistics. Additional information will be provided shortly

    » Updated Thu, 22 Mar 2018 16:15:00 +0000