» Published on Tue, 25 Aug 2020 09:36:00 +0000

• Post-Mortem

  Between 10:36 and 12:10 BST on Tuesday 25th August 2020 a subset of recruit customers experiences issues accessing their Kallidus systems.

  The issue was caused by an underlying problem with our hosting partner for Recruit, Amazon Web Services (AWS). They experienced an outage within their storage infrastructure across data centre regions where we are hosted. This issue was not limited to Kallidus, but affected other AWS partners.

  Under these circumstances, we were reliant on AWS to restore their service outage. AWS engineers will continue to investigate to establish the full root cause and prevent future occurrences.

  Thank you for your patience and please accept our apologies for any inconvenience this caused.

  » Updated Tue, 25 Aug 2020 13:37:00 +0000

• Resolved

  Our hosting partner has now resolved this issue and customers are now able to access systems as expected.

  Thank you for your patience whilst this was worked on and please accept our apologies for any inconvenience this may have caused you.

  Details of the cause will be shared on this page soon.

  » Updated Tue, 25 Aug 2020 11:19:00 +0000

• Update

  We are currently working with our hosting partner to resolve an issue that is affecting a subset of Kallidus Recruit customers accessing the system (portals and backoffice).

  Please accept our apologies for any inconvenience this may be causing.

  » Updated Tue, 25 Aug 2020 10:12:00 +0000

• Investigating

  We are currently investigating reports of issues accessing the Kallidus Recruit back office.

  Thank you for your patience whilst we look into this.

  » Updated Tue, 25 Aug 2020 09:36:00 +0000