» Published on Thu, 29 Feb 2024 08:46:00 +0000

• Post-Mortem

  RCA: At approximately 08:00 on 29th February, a subset of customers experienced issues accessing the administration pages in Learn. This was identified immediately during post-deployment validation and the cause determined to be a result of incorrect caching of the authorization server used for authentication. Once identified, the cache for every affected customer was invalidated and cleared, before being re-populated with the correct values. This process was concluded at approximately 09:16. A subsequent technical investigation concluded that this was caused specifically and uniquely at application start up time, for which a patch was immediately rolled out to prevent a future re-occurrence of this problem. We apologise for the inconvenience caused.

  » Updated Wed, 13 Mar 2024 10:01:00 +0000

• Resolved

  Our engineers have now resolved the access issues that a sub-set of customers were experiencing following our maintenance window this morning.

  An RCA will be posted here in due course.

  Apologies to our affected customers for the inconvenience this caused.

  » Updated Thu, 29 Feb 2024 09:37:00 +0000

• Investigating

  We are currently investigating reports that some customers are unable to fully access Kallidus Learn.

  Thank you for your patience whilst we investigate.

  » Updated Thu, 29 Feb 2024 08:46:00 +0000