» Published on Fri, 22 Nov 2024 15:48:00 +0000

• Post-Mortem

  Between 00:00 20-11-2024 and 18:48 22-11-2024 (BST), Sapling customers in the UK will have experienced issues in Sapling where documents would not show up-to-date document statuses for signed documents, due to an unexpected outcome of routine maintenance to our application configuration. The ability to assign, view and sign documents remained functional during this time. We have added additional checks and monitoring for future changes as a result of this issue. Please accept our apologies for any disruption caused and thank you for your patience whilst we resolved the issue.

  » Updated Tue, 26 Nov 2024 15:57:00 +0000

• Resolved

  Our engineers have deployed a fix and the document services should start to return to normal.

  An RCA for this incident will be available against this incident soon.

  » Updated Fri, 22 Nov 2024 22:25:00 +0000

• Update

  Our engineers have identified the fault and are now working on a rolling out a solution. Please check back here for updates as we release them.

  » Updated Fri, 22 Nov 2024 16:52:00 +0000

• Investigating

  We are aware of an issue with Sapling across our UK customer tenant base where submitted documents are sticking in an 'in progress' status and not accessible to administrators.

  Documents can still be assigned

  Documents can be signed

  However, post-signing processes are currently being queued.

  Our engineers are working to resolve this issue and further updates will be posted here.

  » Updated Fri, 22 Nov 2024 15:48:00 +0000