» Published on Wed, 24 Apr 2024 10:25:00 +0000

• Post-Mortem

  RCA; Between the times of 19:15 on 23-04-2024 and 13:55 BST on 24-04-2024 customers may have intermittently experienced difficulties accessing some functionality within Kallidus HR. Preliminary root cause: Engineers identified an issue with Azure Load Balancers incorrectly routing traffic. Engineers removed the affected systems from the Azure Load Balancers and re-added them to clear the routing cache, restoring service.

  Please accept our apologies for any inconvenience this may have caused and thank you for your patience while we worked to resolve this issue.

  » Updated Fri, 26 Apr 2024 13:03:00 +0000

• Resolved

  Resolved: Our engineers have now resolved the issues being experienced by a sub-set of Kallidus Sapling (US) customers. An RCA for this incident will be posted in due course.

  » Updated Wed, 24 Apr 2024 13:51:00 +0000

• Update

  Engineers are continuing to investigate the cause of the problem. There is no further update to share at this time.

  » Updated Wed, 24 Apr 2024 11:44:00 +0000

• Update

  Engineers are continuing to investigate the cause of the problem. There is no further update to share at this time.

  » Updated Wed, 24 Apr 2024 12:44:00 +0000

• Investigating

  Engineering are investigating reports of issues accessing some of the pages within Sapling, manifesting in an error being displayed, a blank screen or spinning wheel on the page being requested for a subset of customers. We will update here as soon as we discover more. Please accept our apologies for the inconvenience this is causing if you are currently affected.

  » Updated Wed, 24 Apr 2024 10:25:00 +0000