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Degraded service on Kallidus Sapling (UK/EU servers)

» Published on Wed, 02 Nov 2022 16:01:00 +0000

  • Resolved

    RCA: Between 11:02 and 16:05, UTC on 02-11-2022 customers may have experienced difficulties accessing Sapling UK. Preliminary root cause: Engineers determined that a development framework upgrade impacted admin module functionality in this release. Once reported the issue was swiftly resolved and the team continues to monitor. Thank you for your patience while we resolved this issue.

    » Updated Thu, 03 Nov 2022 14:03:00 +0000
  • Update

    The issue with access to dashboards and other Sapling functionality has now been resolved

    We will post an RCA for this incident as soon as it becomes available.

    Thank you again for your patience while the team worked to resolve this.

    » Updated Wed, 02 Nov 2022 16:17:00 +0000
  • Investigating

    We are currently investigating an issue with Kallidus Sapling sites having issues accessing various dasboards and functionality being restricted. Our engineers are investigating the cause and we'll post further updates here as we get them. Apologies for the inconvenience this is causing at the moment.

    » Updated Wed, 02 Nov 2022 16:01:00 +0000