» Published on Thu, 22 Mar 2018 00:00:00 +0000

• Post-Mortem

  Root cause and mitigation: Engineers determined that high load was causing a performance bottleneck. Engineers received numerous notifications from monitoring, and once the cause was ascertained remediated the issue by scaling the system accordingly.

  » Updated Thu, 22 Mar 2018 16:30:00 +0000

• Resolved

  Summary of impact: Between 13:55 and 14:18 UTC on 22-03-2018, a subset of customers may have experienced difficulties connecting to Kallidus Suite applications. Impacted services include Classic LMS and Learn.

  Preliminary root cause: Engineers determined that high load was causing a performance bottleneck. The impacted system was scaled to removed the bottleneck.

  Next steps: Engineers will continue to monitor and investigate to establish the detailed root cause, and the full root cause analysis post-mortem will be posted on this status page once completed.

  » Updated Thu, 22 Mar 2018 14:18:00 +0000

• Investigating

  Engineers are investigating an alert on Kallidus Suite. This may affect a sub-set of customers on Classic LMS and Learn sites. Additional information will be provided shortly.

  » Updated Thu, 22 Mar 2018 14:08:28 +0000