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Degraded service: Kallidus Sapling

» Published on Mon, 25 Sep 2023 08:34:00 +0000

  • Update

    RCA: Between 09:00 and 13:00 BST on 25-09-2023 customers with Azure AD authentication SSO enabled may have experienced difficulties logging in to Kallidus HR.

    Preliminary root cause: Engineers determined that an Azure AD token had expired, impacting authentication between customer sites and Azure AD.

    Mitigation steps were taken to renew the token. Additional monitoring and alerting has been put into place and the team continues to monitor. Thank you for your patience while we resolved this issue.

    » Updated Thu, 28 Sep 2023 13:18:00 +0000
  • Resolved

    Our engineers have now identified and resolved the SSO login issues for our affected Kallidus Sapling customers.

    An RCA for this incident will be made available on here shortly.

    » Updated Mon, 25 Sep 2023 11:47:00 +0000
  • Update

    Our engineers are continuing to investigate the login issue for a subset of our Kallidus Sapling customers.

    » Updated Mon, 25 Sep 2023 10:35:00 +0000
  • Investigating

    We are aware that a subset of Kallidus Sapling customers are currently experiencing issues logging in to the platform. Our engineers are currently investigating.

    Please accept our apologies for the inconvenience this is causing at this time.

    » Updated Mon, 25 Sep 2023 08:34:00 +0000