» Published on Wed, 11 Dec 2024 10:06:00 +0000

• Post-Mortem

  Between 05:48 and 10:17 on 11-12-2024 (GMT), Kallidus HR customers in North America using Single Sign-On (SSO) will have experienced issues logging into the application.

  Kallidus engineers discovered that a network change was causing a subset of requests to be incorrectly routed. Traffic was failed over to a backup network device and normal service then resumed.

  This was caused by a procedural error by Kallidus. Steps have been taken to mitigate future issues with this process and tighten the change protocols.

  Please accept our apologies for any inconvenience caused by this disruption and thank you for your patience whilst we resolved the issue.

  » Updated Fri, 13 Dec 2024 10:48:00 +0000

• Resolved

  Our engineers have now resolved the login issue for a subset of our N. America customers and login ability is fully restored. An RCA for this incident will be made available here when it's received. Apologies again for any inconvenience caused.

  » Updated Wed, 11 Dec 2024 11:00:00 +0000

• Investigating

  A subset of customers are known to be currently experiencing an issue accessing Sapling via Single Sign On. Our Engineers are investigating and we will keep this status item updated with progress. Please accept out apologies for any inconvenience caused.

  » Updated Wed, 11 Dec 2024 10:06:00 +0000