» Published on Wed, 27 Apr 2022 08:40:00 +0000

• Post-Mortem

  Between 09:19 and 15:07 BST on 28-04-2022 users accessing Kallidus products authenticating via Single Sign-On would have experienced disrupted access to their services, with the authentication process being slow or failing. Once logged in services were operational.

  Preliminary root cause: Engineers determined that an Azure SQL datacentre change resulted in database connections not being cleared or reused effectively. Senior Microsoft engineers were engaged to assist, it was identified as unusual behaviour within Azure SQL which they were able to resolve.

  Please accept our apologies for any inconvenience caused by this disruption and thank you for patience while we resolved the issue.

  » Updated Tue, 03 May 2022 15:41:00 +0000

• Resolved

  Normal service has now resumed across all customers. We are continuing to monitor closely and are working with our hosting partner to mitigate.

  Thank you for your patience whilst we worked to resolve this issue, and please accept our apologies for any inconvenience caused.

  Details of the cause will be shared on this page in due course.

  » Updated Wed, 27 Apr 2022 16:47:00 +0000

• Update

  We are starting to see improvement for the majority of customers affected, once a user has successfully accessed the site/s they are able to use it as normal.

  We are now working to ensure that this is the case for all customers.

  Thank you for your patience whilst we work on this.

  » Updated Wed, 27 Apr 2022 12:08:00 +0000

• Update

  Thank you for your ongoing patience whilst we investigate this intermittent issue. The teams at Kallidus are working toward a resolution to this. Please accept our apologies for the inconvenience this disruption may be causing.

  » Updated Wed, 27 Apr 2022 11:29:00 +0000

• Update

  Thank you for your ongoing patience whilst we investigate this intermittent issue.

  We have identified the system area causing this issue and are working toward a resolution.

  Please accept our apologies for the inconvenience this disruption may be causing.

  » Updated Wed, 27 Apr 2022 10:27:00 +0000

• Update

  We are continuing to investigate reports of intermittent issues accessing some Kallidus sites for a sub-set of customers, including Learn, Perform & Recruit.

  » Updated Wed, 27 Apr 2022 09:32:00 +0000

• Investigating

  We are currently investigating an issue with multiple Learn sites unable to be accessed at this time, or when able to access, are slow to return pages. Our engineers are currently investigating and we will post here with further updates as soon as we have them. Apologies for the inconvenience this is causing this morning.

  » Updated Wed, 27 Apr 2022 08:40:00 +0000