» Published on Wed, 25 Sep 2019 08:17:00 +0000

• Post-Mortem

  Summary of impact: Between 09:00 (BST) and 09:45 (BST) on 25 September 2019, interactive reporting services for the Kallidus LMS, Learn and Perform products were unavailable. Scheduled reporting was unaffected.

  Preliminary root cause: Kallidus engineers have determined that this was due to an issue with the Tomcat web application server.

  Mitigation: Upon becoming aware of the issue, engineers restarted the Tomcat web application server on the affected server and normal service resumed.

  Next steps: Kallidus have engaged SAP (the owners of Business Objects). Engineers continue to work with SAP to identify the root cause and will update this RCA once this has been established.

  » Updated Wed, 25 Sep 2019 09:41:00 +0000

• Resolved

  Normal reporting service has now resumed for Kallidus Learn and Classic LMS. Scheduled reports were not impacted by this issue.

  Thank you for your patience whilst we worked to resolve this issue.

  » Updated Wed, 25 Sep 2019 08:21:00 +0000

• Investigating

  We are currently working to resolve an issue accessing Kallidus reporting on Kallidus Learn and Classic LMS. Please accept our apologies for any inconvenience this may cause. We will update you within the next 60 minutes or as we have an update.

  » Updated Wed, 25 Sep 2019 08:17:00 +0000