» Published on Wed, 19 Feb 2020 02:30:00 +0000

• Post-Mortem

  Summary of impact: Between 23:45 (GMT) 18th February and 09:30 (GMT) on 19th February 2020, interactive reporting services for the Kallidus LMS, Learn and Perform products were unavailable.

  Preliminary root cause: Kallidus engineers have determined that this was due to an issue with the Tomcat web server.

  Mitigation: A redeployment of the BO application and restart of additional components resolved the issue. Alerts have been put in place to detect future Tomcat issues.

  Next steps: Further investigation is under way to determine the cause and to improve monitoring.

  » Updated Fri, 21 Feb 2020 10:12:00 +0000

• Resolved

  We have now resolved today's issue which affected accessing reporting across Kallidus products.

  Thank you for your patience whilst we worked on this and please accept our apologies for any inconvenience this may have caused. 

  An RCA will be shared on our status page in due course. 

  » Updated Wed, 19 Feb 2020 09:58:00 +0000

• Update

  We are continuing to work to resolve this issue and thank you for your patience.

  Please accept our apologies for any inconvenience this may be causing.

  » Updated Wed, 19 Feb 2020 09:13:00 +0000

• Investigating

  Engineers are actively investigating and working to resolve an issue with reporting across our Kallidus products. Thank you for your patience whilst we work on this.

  The next update will be provided on our status page in 60 minutes, or as soon as we know more.

  » Updated Wed, 19 Feb 2020 02:30:00 +0000