» Published on Thu, 14 Mar 2024 08:24:00 +0000

• Post-Mortem

  RCA: Between 01:00 and 08:30 GMT on 14-03-2024, users of Kallidus HR would have experienced issues logging into Sapling HR UK.

  Preliminary root cause: Kallidus engineers discovered that a database had grown sufficiently close to capacity that it had become read-only, preventing further changes from being committed. Increasing the storage space allocated to the database resolved the issue. Kallidus has a significant monitoring platform and it was discovered that the recently commissioned database had not been added to this as a result of human error. Kallidus is in the process of tightening its processes around monitoring/alerting and apologises for any inconvenience caused by this disruption.

  » Updated Fri, 15 Mar 2024 15:53:00 +0000

• Resolved

  Our engineers have now identified the access issue for our UK hosted Sapling customers and access should be restored now. If you are still facing any login issues, please close all browsers and re-attempt signing in under a fresh browser instance. An RCA will be posted for this incident here in due course.

  Once again, apologies for the inconvenience this caused.

  » Updated Thu, 14 Mar 2024 08:44:00 +0000

• Investigating

  We are aware of an issue access Sapling UK hosted products this morning. Our engineers are investigating as priority and we will keep you updated via this status item as soon as we know more.

  Please accept our apologies for the inconvenience this is causing today.

  » Updated Thu, 14 Mar 2024 08:24:00 +0000