» Published on Tue, 27 Oct 2020 08:48:00 +0000

• Post-Mortem

  Between 06:30 and 09:48 GMT on 27/10/2020 customers may have experienced difficulties accessing courses and the EiL LMS.

  Preliminary root cause: Engineers determined that an unexpected reboot caused critical drives to go offline. We have taken steps to mitigate and to ensure instant recovery during any future scheduled reboots.

  Thank you for your patience whilst we worked to resolve this issue, and please accept our apologies for the inconvenience.

  » Updated Wed, 28 Oct 2020 16:38:00 +0000

• Resolved

  These issues have now been resolved and normal service has now been resumed.

  We are continuing to monitor and will share details of the cause soon.

  Thank you for your patience and once again please accept our apologies for any inconvenience caused.

  » Updated Tue, 27 Oct 2020 09:45:00 +0000

• Update

  Thank you for your continued patience.

  Access to Engage in Learning (EiL) content has resumed for many customers, however, we are still working to restore access to EiL only systems.

  We will continue to keep this page updated with our progress.

  » Updated Tue, 27 Oct 2020 09:43:00 +0000

• Investigating

  We are actively working to resolve an issue that is affecting access and use of EiL elearning content and some EiL only systems.

  Please accept our apologies for the inconvenience this may cause you, and I thank you for your patience whilst we work on this.

  » Updated Tue, 27 Oct 2020 08:48:00 +0000