» Published on Wed, 25 Sep 2019 18:10:00 +0000

• Post-Mortem

  Summary of impact: From 18:52 BST on 25 September 2019, Kallidus Recruit sites were unavailable to a subset of customers. This situation will have started to improve from 21:13 BST on the same day for most customers.

  Preliminary root cause: Engineers have determined that this was a name resolution issue, caused by the loss of DNS records for the domain 'kallidusrecruit.com' published by a third party service partner.

  Mitigation: Upon becoming aware of the disruption, engineers raised a support ticket with the provider who initiated a refresh of the DNS records for kallidusrecruit.com. Because of the way in which DNS propagation takes place, DNS changes can take 24-48 hours to fully propagate across all DNS servers worldwide. As of 09:30 BST 27 September 2019, the situation is much improved and we believe all propogation is complete.

  Next steps: Kallidus engineers have moved ownership for the kallidusrecruit.com DNS zone to it's Microsoft Azure platform to increase the resilience of the service.

  » Updated Fri, 27 Sep 2019 07:18:00 +0000

• Update

  Normal service has resumed for the majority of Kallidus Recruit customers. However a sub-set may still be unable to access their site, this includes candidates and managers and we sincerely apologise for this disruption.

  Thank you for your patience whilst we work to resolve this with our service partner.

  » Updated Thu, 26 Sep 2019 15:24:00 +0000

• Resolved

  Normal serviceis now resuming for Kallidus Recruit customers and we are continuing to monitor. We expect details of the root cause of this issue from our service partner in the near future and will share it in due course.

  Please accept our sincere apologies for any inconvenience this may have caused.

  » Updated Thu, 26 Sep 2019 08:03:00 +0000

• Update

  Following the action taken overnight, we are aware that a sub-set of Kallidus Recruit customers may still have difficulty accessing their sites.

  We are continuing to work on this as a priority with our service partner.

  Please accept our apologies for the inconvenience this may be causing. We will continue to update regularly with details of any progress. If you have any further questions please get in touch with the Customer Support team at https://kallidus.zendesk.com and they will be happy to support you.

  » Updated Thu, 26 Sep 2019 05:37:00 +0000

• Update

  We are in the process of resolving this disruption to service with our service partners and anticipate work to be completed and normal service resumed by 02:00 25.09.2019 BST.

  Please accept our apologies for any inconvenience this may be causing.

  » Updated Wed, 25 Sep 2019 19:47:00 +0000

• Update

  We have identified the issue causing this disruption to a sub-set of Recruit customers and are working with our service partners to resume normal service. Thank you for your continued patience whilst we work to resolve this issue.

  » Updated Wed, 25 Sep 2019 19:17:00 +0000

• Investigating

  We are working to resolve an issue accessing some Kallidus Recruit sites, affecting a sub-set of customers.

  Please accept our apologies for any inconvenience this may cause, and we thank you for your patience whilst we work to resolve this.

  » Updated Wed, 25 Sep 2019 18:10:00 +0000