» Published on Thu, 30 Sep 2021 07:47:00 +0000

• Post-Mortem

  Between 08:00 and 10:15 BST on 30-09-2021 customers will have been unable to launch e-learning courses in Kallidus Learn and would have seen an error.

  Preliminary root cause: Engineers determined that this was as a result of the latest deployment not including a required routing change to allow e-learning content to be loaded. Once this was identified, the correct routing was applied and normal service resumed. This deployment also temporarily switched on a preview feature for Kallidus Perform, which appeared in top navigation bars.

  Mitigation steps have been taken to prevent re-occurrence.

  Thank you for your patience while we resolved this issue and please accept our apologies for any inconvenience caused.

  » Updated Thu, 30 Sep 2021 14:43:00 +0000

• Update

  Our engineers have now resolved the issue and all e-learning should be able to launch from Learn successfully.

  As an associated issue from this morning's maintenance, you may notice a 'Learn' and 'Perform' link at the very top of your Learn site, even if your licence does not include our Perform product. We are working to remove this link for Learn sites now.

  Thank you again for your patience while we worked through and resolved the main e-learning issue this morning.

  » Updated Thu, 30 Sep 2021 09:27:00 +0000

• Update

  Our engineers are continuing to work to resolve the problem and we will provide further updates as we receive them.

  Thank you for your continued patience while we work hard to resolve this issue.

  » Updated Thu, 30 Sep 2021 09:03:00 +0000

• Investigating

  We have identified an issue this morning in launching e-learning content from our Learn platform, following this morning's maintenance window. Our engineers are working to resolve this as soon as possible and further updates will be posted here shortly.

  We apologies for any inconvenience this is causing.

  » Updated Thu, 30 Sep 2021 07:47:00 +0000