» Published on Thu, 04 Apr 2024 07:02:00 +0000

• Post-Mortem

  RCA: From 08:00 BST to 08:10 BST on 4th April customers would have been unable to launch eLearning content. This was detected during our post-deployment testing but we were unable to rectify the issue before the end of the maintenance window. It was caused by a missing configuration item for some functionality that is to be released in the future, and normal operation was restored once the configuration item had been added. We will review this change to see we can improve this process, and how we can ensure testing and resolution can be completed within the maintenance window. We apologise to any customers that may have experienced the issue this morning.

  » Updated Thu, 04 Apr 2024 09:50:00 +0000

• Resolved

  Our engineers have now resolved issues with launching e-learning from the student side of Learn following this morning's maintenance and Learn upgrade.

  An RCA for this incident will be posted here in due course.

  Please accept our apologies for any inconvenience caused.

  » Updated Thu, 04 Apr 2024 07:16:00 +0000

• Investigating

  Our usual Thursday maintenance window is currently overrunning and customers are currently seeing an issue with launching e-learning titles from within Learn. Our engineers are currently investigating and we hope to have the matter resolved as soon as possible.

  » Updated Thu, 04 Apr 2024 07:02:00 +0000