» Published on Wed, 10 Feb 2021 08:59:00 +0000

• Post-Mortem

  Between 07:59 and 09:28 GMT on February 10th 2021 customers may have experienced issues when running reports interactively in Learn and Perform. As a result there was a delay to scheduled reports being sent out between 08:00 and 12:25.

  Preliminary root cause: Engineers determined that there was a failure with the Web Intelligence processing servers on both processing nodes in the cluster at this time and that they did not auto-restart correctly.

  Mitigation steps were taken and the team has made changes to prevent re-occurrence. Thank you for your patience while we resolved this issue.

  » Updated Fri, 12 Feb 2021 15:54:00 +0000

• Resolved

  All paused or failed scheduled reports have now been sent out successfully.

  Details of the cause of this morning's issue will be shared on this page in due course.

  » Updated Wed, 10 Feb 2021 13:10:00 +0000

• Resolved

  Normal service has now resumed and reporting can be accessed as normal. We are currently investigating the impact this may have had on scheduled reports and will share details on this page in due course.

  Thank you for your patience whilst we worked on this, and please accept our apologies for any inconvenience this caused you.

  » Updated Wed, 10 Feb 2021 09:32:00 +0000

• Investigating

  Engineers are currently investigating issues accessing reports from our Learn and Classic platforms.

  We are working to resolve the issue as soon as possible and post further updates here as we work this through to a resolution.

  » Updated Wed, 10 Feb 2021 08:59:00 +0000