Kallidus Status

We share details of service availability and performance for Kallidus products

All Systems are Online

Return to Statuspage

Sapling - Issue with Email Templates

» Published on Wed, 24 May 2023 17:01:00 +0000

  • Update

    A fix was pushed out last night and should be now operational for all customers. If you are still experiencing any issues please reach out to us at https://kallidus.zendesk.com/hc/en-us/requests/new or at help@kallidus.com Thank you for your patience on this matter

    » Updated Sat, 27 May 2023 15:10:00 +0000
  • Update

    We are continuing to investigate this email template token issue as a priority.

    Here's the latest;

    Some email templates are getting corrupted - specifically tokens are breaking and no longer working as tokens when emails are composed (e.g. Preferred name).

    We believe that the problem is caused by our email editor component clashing with Chrome and saving templates in a broken state. However, we are looking into reports from some customers who have advised that they have not carried out any recent edits.

    We have deployed a temporary patch for our North American Customers which disables saving from the email editor. This should mean no further issues are created whilst we resolve the underlying cause.

    In conjunction with resolving the root cause, we will also be working to correct any templates affected in the interim.

    We will continue to keep this page updated. Thank you for your continued patience whilst we work to resolve this and please accept our apologies for any disruption.

    » Updated Fri, 26 May 2023 08:51:00 +0000
  • Update

    We have discovered that there is an issue that corrupts the templates with editing templates using some browsers including Chrome. We have temporarily disabled editing templates. We apologize for the inconvenience.

    We will continue to keep this page updated with our latest findings and actions.

    » Updated Thu, 25 May 2023 18:44:00 +0000
  • Investigating

    There is currently an issue with the Email Templates not using the tokens (auto filling variables such as first/last name) therefore not auto-filling within the email. EX. Hello Preferred/First Name

    We are currently investigating and we will update when we have more information. Thanks

    » Updated Wed, 24 May 2023 17:01:00 +0000