» Published on Tue, 30 Mar 2021 15:57:00 +0000

• Post-Mortem

  Between 16:45 and 18:11 BST on 30-03-2021, Kallidus Perform was impacted by a problem that would have prevented customers from saving changes.

  An alert flagged on our monitoring systems lead Kallidus engineers to discover a backend storage issue that triggered a data integrity check on multiple cluster nodes, effectively taking the cluster offline for the duration of the check. Kallidus Perform remained available during this but in a read-only state.

  Our engineers concluded that the system worked as intended to protect the data and verify the integrity and have disabled a process suspected of triggering the check. They continue to work with a 3rd party provider of the storage solution to provide a permanent mitigation.

  Thank you for your patience whilst we resolved this issue and please accept our apologies for any inconvenience caused.

  » Updated Thu, 01 Apr 2021 16:24:00 +0000

• Resolved

  Normal service has now been restored.

  Thank you for your patience whilst we worked to resolve this issue and please accept our apologies for any inconvenience.

  » Updated Tue, 30 Mar 2021 17:19:00 +0000

• Investigating

  We are currently investigating reports of being unable to save changes on Kallidus Perform.

  Thank you for your patience whilst we look into this.

  » Updated Tue, 30 Mar 2021 15:57:00 +0000