» Published on Mon, 04 Oct 2021 10:54:00 +0000

• Post-Mortem

  On Monday 4th October 2021 email message delivery from the Kallidus Suite of applications was subject to delay.

  Engineers identified that this was caused by a configuration change that was intended to address an isolated instance, where the volume of messages legitimately being sent by the Kallidus Suite, which lead to it being blacklisted by an email service provider.

  The change was rolled back and the backlog of email messages was delivered.

  We apologise for any inconvenience caused by this disruption and thank you for your patience whilst this issue was dealt with.

  » Updated Wed, 06 Oct 2021 15:15:00 +0000

• Resolved

  Following further investigation, it was determined that this issue was affecting all email notifications and reports schedules.

  We have worked to resolve this, and normal service is now resuming. Delayed emails were queued and are now being received. Thank you for your patience whilst we worked to resolve this issue and please accept our apologies for any inconvenience.

  An RCA will be shared on this page in due course.

  » Updated Tue, 05 Oct 2021 07:42:00 +0000

• Investigating

  We are aware of an issue affecting reporting schedules that have been failing to send this morning.

  Our engineers are currently investigating at the moment and we will post further updates to this page.

  » Updated Mon, 04 Oct 2021 10:54:00 +0000