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Degraded Service on Kallidus Learn

» Published on Mon, 15 Mar 2021 10:49:00 +0000

  • Post-Mortem

    Between 10:47 and 10:55 on the 15th March 2021, customers may have experienced issues accessing Learn.

    This was due to a failed deployment to one of our services, which then caused the service in question to operate incorrectly.

    To remedy this, we have rolled back the failed service back to the previous working version. Our developers will be looking into the failed deployment to mitigate this happening again.

    Thank you for your patience whilst we resolved this issue.

    » Updated Tue, 16 Mar 2021 11:31:00 +0000
  • Resolved

    This issue has now been resolved and normal service has resumed.

    Details of the cause will be shared on this page in due course.

    Please accept our apologies for any inconvenience this may have caused.

    » Updated Mon, 15 Mar 2021 10:59:00 +0000
  • Investigating

    We are investigating reports of an issue accessing some Kallidus Learn sites.

    Thank you for your patience whilst we look into these reports, an update will be posted here within 60 minutes.

    » Updated Mon, 15 Mar 2021 10:49:00 +0000